we're holding... we're holding...

today, i tried to get to the bottom of the mystery of my missing EIT certificate. I took the examination in April of 2008. i found out that i passed in July. i successfully graduated with an engineering degree in May of 2009. i got a job in September. they told me they needed a copy of my EIT certificate. it was then that i realized that i never got one. so i started asking around, and found out that upon graduation, i had to request that the registrar send a copy of my final transcript directly to the EES people, who would process it and send all my info off to the Board who would then send me my certificate. So i did that. and i waited. and i got nothing. so today, i decided to call the EES people to see if they even ever GOT my transcript to see if i needed to call and harrass Geneva at all.
and i was put on hold.
and after every 5 seconds of horrible hold-music, an overly cheery woman's voice told me
"all of our representatives are currently busy. please stay on the line and your call will be answered by the first available representative."
when a representative finally answered, she told me that they recieved my transcript in October (so Geneva was off the hook) and they sent my stuff to the Board on October 14, who could take up to 90 days to process it. (time's up!) she also told me that according to my file i lived on West Ave in Mars. little did she know that my address had changed oh about FIVE TIMES since then.
so i called the Board to give them my current address. and with a glaring lack of hold-music i was assured that if i continued to hold then "someone WILL be with you shortly." it was true. and it turned out that after the holding and the waiting and the convoluted system it was fairly painless for them to just change my address and assure me that my certificate would be coming to my correct address in the mail.
someone should simplify this system. or make it more user friendly at least.
i'm just saying.